Pathologically Entrepreneurial
First off, for those of you who haven’t been exposed to the phrase yet, here is WikiPedia’s take on LinkBait. The definition doesn’t feel complete to me. I’d probably add a bit of language along the lines of “baits users to bookmark the link” (because many social bookmarking sites convey “SEO link juice”) as well as a bit of language along the lines of “baits users to click on the link” (because Google is dabbling in having link performance on search results pages effect SEO).
For a pile of linkbait examples, you need to look no further than PopUrls, which aggregates the top links around the web (Digg, Del.icio.us, Reddit, StumbleUpon, Slashdot, etc). You’ll see a lot of commonalities in word selection, title structure, etc. As I look right now, I see “The 6 Most Terrifying Foods in the World” topping Reddit. “30+ Free 3-column Web Site Templates” tops Del.icio.us. “Don’t Mess with the Marine Corp. Calls for Fox News Boycott.” is near the top at Digg.
Getting back to the title of this post… I sent out 700 invites to the RescueTime Beta yesterday and noticed some REALLY interesting data. Before this, invite emails have been opened about 65% of the time (with about 90% of openings resulting in a clickthru). So far so good. I haven’t been thrilled that 35% of people don’t open the email, but it’s understandable given how long it’s been since they’ve signed up for the beta. Hey, don’t blame me– we got a LOT more interest in the beta than we’d orignally imagined we would!
Yesterday’s email, I decided to make a slight change to the subject line of the email. Previously, the subject was “(Finally!) Your RescueTime Beta Invite”. I decided to remove the “(Finally!)”– as we’re working on a business/team offering, I thought maybe we ought to be a touch more professional and a bit less self-deprecating about our beta invite delays.
I was surprised to see that the open rate dropped to about 51% (a pretty significant change). There are other factors at work here– potentially the time of day and the day of the week could change things dramatically… But I tend to think that the culprit is the subtle language change.
Which prompted me to wonder– What if I changed the subject to map to linkbait style? “(FINALLY) Your RescueTime beta invite– Know exactly how you spend your computer time!” or some such? Anyone have any suggestions? I’m happy to experiment.
My thinking about linkbait also made me wonder about page title tags (the SEO-critical bit of code that determines what the window title is and what the link title is on Google search result pages (SERPs, if you wanna get SEO-geeky). When I do a quick search (say for “plasma tvs“) and look at the blue links through the lens of linkbait, I’m not bowled over.
Would results in search engines perform dramatically better if the title tags adhered to the rules of linkbait? Related, could SEO geeks like me craft a title that was linkbaity and still had the right keywords while remaining under the 65 character limit that Google displays? If we could, would it drive everyone crazy to see bombastic claims and top 10 lists on search engine results?
It’s possible that the world of search engine results and email subjects need to be more mundane to be effective. Maybe marketeers have created so much mistrust in these arenas that anything remotely smelling of linkbait will be dismissed as spam. Any thoughts?
Ivan Kirigin
October 11th, 2007 at 10:28 am
(Finally!) RescueTime Beta: The Top 9 Things To Stop To Boost Productivity!
Morgan
October 11th, 2007 at 12:10 pm
Greetings,
At Friendster, we did test emails to thousands of users when we were first putting out our newsletter (which contained a lot of dynamic per-user content, and was designed to re-activate our old users), and we discovered that the top response, by far, in terms of open and click through was putting the users first name in the subject line of the email.
Specifically, the best performing ones were:
Morgan, by request: See what’s new at Friendster
and later:
Morgan, Your Friendster News
It works better if, like Friendster did, you legitimately have their first name. Email that contains my email address as a salutation gets roundfiled pretty quickly.
But putting the users real name and the company’s name in the subject helps engender trust that it’s regarding their relationship with the company.
That said, this was many years ago, and email users may have become more sophisticated (or jaded) since then.
– Morgan
Vladislav Chernyshov
October 11th, 2007 at 12:16 pm
Haha)) cool story
Jeremy Stein
October 11th, 2007 at 1:18 pm
Huh? How do you know that? Even Outlook blocks web bugs now.
Tony Wright
October 11th, 2007 at 1:53 pm
@Jeremy
From CampaignMonitor (the service I use to manage the beta) :
“Unfortunately, we cannot track every subscriber who opens your email. While we do provide information about who opened, the data is not complete. Your open rate is likely higher than what is reported because text emails cannot be tracked and because not all email readers report open tracking.
By not displaying images by default, some email readers do not allow for open tracking and others allow the recipient to choose to allow or disallow open tracking as a setting.”
So yaw, it’s probably not entirely correct… But the significance of the 14% number still holds, I should think.
Shanti Braford
October 11th, 2007 at 5:32 pm
Great post. (also especially enjoyed Morgan’s comments re: Friendster & open rates)
Does anyone have any links to articles or resources where they’ve studied this exact thing?
From my dealings with Internet Marketing gurus, they all seem to think using the recipient’s name all over the place is the best thing since sliced bread. (and I would tend to agree)
Shanti’s Dispatches - Your Name, Grabbing Headline
October 11th, 2007 at 5:32 pm
[…] chimes in on this thread on email invite open rates: At Friendster, we did test emails to thousands of users when we were first putting out our […]
Justin
October 12th, 2007 at 2:30 pm
Excellent discussion. I think a lot can be learned about how to promote ideas from places like popurls (digg etc). I’ve been reading the book Made To Stick, and I see a lot of similarities between what they talk about in that book and the stories that hit big on social media sites. If you haven’t read it I would recommend it.
There was a post a few days ago over on Pronet Advertising:
How Not To Inspire Confidence In Your Customers
I think they totally missed the mark. And I think your article points out where they went wrong. The best thing you can do is form a relationship with your customers where they think of you as a friend or colleague. When you get to that point you’ve got a customer who will tell their friends about you and not drop you at the first slip up. I think being conversational in your communications helps to further that relationship. That’s what I’ve found building my business.
Cristian Mezei
October 19th, 2007 at 3:34 pm
The invitation system itself is a linkbait system. If you would’ve left the register process open, you would have not created so much buzz and so much desire for the geeks to own an account.
No man is an iland
October 25th, 2007 at 3:37 am
Subject lines: yet more insight…
…Tony’s post is also intriguing, because he suggests you might draw subject line inspiration from the titles of the articles and links that get the most attention at social media sites like Digg and Reddit……
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April 11th, 2008 at 1:57 am
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