Comments on: Value or Viral? http://www.tonywright.com/2008/value-or-viral/ Pathologically Entrepreneurial Wed, 10 Mar 2010 19:28:00 -0800 http://wordpress.org/?v=2.9.1 hourly 1 By: Danielle Morrill http://www.tonywright.com/2008/value-or-viral/comment-page-1/#comment-1325 Danielle Morrill Wed, 21 May 2008 02:45:18 +0000 http://www.tonywright.com/2008/value-or-viral/#comment-1325 I think this is so important to keep this product focus in mind - especially when people are saying, "but I've never heard of [your company/product]" and you're thinking about all the virality you could create, if you would just sacrifice a few of those delightful customer-facing choices in favor of a "tell-a-friend bucket". As much as entrepreneurs point out that we love our customers, sometimes that can get disconnected from showing the love. What does "show the love" are delicious features and a holistic experience that generates value to users in the first crucial seconds, and then just keeps on giving. Sounds like you guys have found a balance at RescueTime between nailing that experience, and also working out how to distribute (and monetize?). Can't wait to hear more on the $ front. I think this is so important to keep this product focus in mind – especially when people are saying, “but I’ve never heard of [your company/product]” and you’re thinking about all the virality you could create, if you would just sacrifice a few of those delightful customer-facing choices in favor of a “tell-a-friend bucket”.

As much as entrepreneurs point out that we love our customers, sometimes that can get disconnected from showing the love. What does “show the love” are delicious features and a holistic experience that generates value to users in the first crucial seconds, and then just keeps on giving. Sounds like you guys have found a balance at RescueTime between nailing that experience, and also working out how to distribute (and monetize?).

Can’t wait to hear more on the $ front.

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