My Life

Sometimes, Redeye is a Good Thing

Dec 09

Been a while since I’ve posted. I’ve been absolutely slammed and had a few scheduled trips smack dab in the middle of some of the busiest work time I’ve ever experienced.

Today I’m organizing a batch of pictures for a Flickr upload session and found a gem from Halloween. I was attending a Murder Mystery Dinner (something I was fairly skeptical about, but we had a great time!)– Alex was an insane dentist and I was the “Prince of Dimness” (the Prince of Darknesses dim-witted little brother).

Big News for Me and RescueTime (see you in Silicon Valley)

Nov 15

I’ve posted a lot more detail and accompanying thoughts over at the RescueTime blog… To summarize:

RescueTime has been funded by YCombinator, one of the most prestigious seed-funding outfits that’s out there (in geek circles, anyways). If you aren’t familiar with it, here’s a bit of info. YC was founded by Paul Graham (startup guy, writer, and crazed Lisp advocate) and have been funding very-very-early-stage startups for just a few years. Since they spun up, they’ve funded dozens of great companies including Xobni, Loopt, Reddit, Justin.TV, Scribd, TextPayMe and more (scroll down for a list).
Part of the YC program is that the founders must relocate to Silicon Valley for a period of 3 months (starting Jan 08). During the three months, there are weekly dinners with assorted Valley luminaries. At the end of the three months is Demo day (now, by popular demand, spread to 2 Demo days), where you pitch what you’ve built to a big room full of early-stage investors.
The financial part of the funding is such that we’re still effectively bootstrapping. So please don’t call trying to sell me expensive services of any kind.
We just got coverage on TechCrunch. Neat!

I can’t express how excited I am about the opportunity. RescueTime started as a hobby project to “scratch an itch” that we had. With incredible enthusiasm from our users and a handful of advisers, we’ve been happily dragged into taking RescueTime to the next level.

Interaction with WordPress Customer Service… Not so fun.

Oct 19

I’ve been running WordPress for this blog since the beginning. It’s a great platform. I’ve officially been drinking the Kool-Aid. I tell my friends about it. I heard Matt Mullenweg speak (at SXSW last year) and I rave about that.

So when it made sense for us to spin up a little blog for RescueTime (my fledgeling time management software business), WordPress got the nod. Rather than host another WordPress blog, I opted for a hosted WordPress account. WordPress offers barebones options for free, but I opted for a few premium options, making me a paying supporter of WordPress. It felt good.

The other day, I got an email from a few strangers telling me that the PowerPoint deck I had posted on my most recent blog entry (“DIY Web Marketing: 16 Resources for SEO, Social Media Marketing, & Viral Marketing”) was a dead link. It HAD been working (I know several people who downloaded it). No big deal, I thought. Tech glitches happen. As a guy who runs a SaaS biz, I’m quick to forgive on such things. It was inconvenient timing though– I’d just had a speaking engagement at Seattle Tech Startups and the PowerPoint deck in question was my deck for the presentation (I’d promised at the end to make it available– which is why I was getting peppered with emails).

My first step was to log in to see if I could fix it myself. No go. In fact, I couldn’t even log in. It told me my account was suspended.

I dutifully researched their message board (I know how expensive support is, so I figured I’d try to help myself) and found that random/accidental suspension issues were occuring as a result of a recent bug. Ahhh– that made me feel a bit better. When I finally got an email response, I was dismayed.

Your blog was suspended because it violated our ToS.
Basically, we don’t allow blogs created solely for commercial purpose,
or for Search Engine Optimization purpose.
I’ve temporary unsuspended your blog, so that you have a chance to review our ToS,
and clean it up a little bit…

www.wordpress.com/tos

Trying to keep my cool, I replied:

What?

It’s a blog about a tiny web service with 8 or so posts (so far). It doesn’t have any advertisements or any revenue generation capability whatsoever. I mentioned SEO in my last post because I did a little presentation at SeattleTechStartups.com a few weeks back– but RescueTime (http://www.rescuetime.com) has nothing to do with SEO (and, at present, isn’t even remotely a commercial enterprise). I reviewed to ToS fairly carefully and see no violations.

Are you SURE it was purposefully suspended? I’ve read several threads (covering the last few days) that seem to indicate there is a bug going around:

http://en.forums.wordpress.com/topic.php?id=16792&page&replies=5
http://en.forums.wordpress.com/topic.php?id=16787&page&replies=10

It seems a heckuva lot more logical to me that I’m a victim of this bug… I assume that if someone shuts down a blog for a breach of ToS that it would have some sort of note attached to it (to discriminate it from a bugged account)?

Several days have passed with no response. I have no idea if my blog is temporarily not suspended, if it was a bug, or if there truly was a breach that I’m not aware of. The blog is a simple product blog (I know a lot of startup guys who have such a thing– presumably that doesn’t count as “commercial purpose”?). I understand that suspending blogs is something WordPress has to do to be vigilant in the fight against spam, but would an automated notification hurt, citing the ToS clause in question? Given that I was actually a paying customer (not just freeloading off of their free offerings), would it kill ‘em to respond to my last email?

For the record, the blog gets VERY little traffic (thousands of uniques a month is all).

WordPress will continue to be my blog platform of choice– I’m too darn used to their fabulous interface. But (if nothing changes) I won’t be spending money with them again and I certainly won’t be recommending them as I have in the past. As they say, “customer service is the new marketing“.

Opportunity Knocks… A lot!

Oct 01

In the last few weeks, I’ve had a rash of opportunities come my way via email (the majority of which were job opportunities from 3rd party recruiters, but there were also 2 different co-founding opportunities)… It occurred to me that politely responding to offers that were clearly a bad fit was fairly time consuming. I don’t know if it will do any good, but I whipped up a page detailing the kinds of things that interest me.

Incidentally, this is tangentially related to a feature that I always advocated for at Jobster… The “what I want” part of the online resume. In times past, resumes were sent directly to employers didn’t need this. If I send you a resume, the “what I want” portion of it is generally the “objective” (“To find a position that gives me the opportunity to grow professionally blah blah blah”). As the resume has evolved into something more generalized that you post publicly and then wait for the opportunities to roll in, it seems like it needs a more expanded section detailing what opportunities the job seeker really wants.

For the record– I’m NOT a job seeker. I don’t want a “job” (though I suppose I’d jump at the right one). This site isn’t a resume (but it has enough resume-esque information to suffice), so I figure I’d add a page that details what sort of offers I’d entertain.

What do you think? Dumb idea? Will it fend off recruiters who aren’t sharp enough not to offer me entry level .NET coding positions?

Speaking tomorrow night at SeattleTechStartups Meetup

Sep 19

Tomorrow evening I’ll be speaking at the SeattleTechStartups meetup (starts at 6pm– click the link for details).

The topic will be “Bootstrap Marketing for Web Startups: SEO, SMM, and Viral Marketing“. For the uninitiated, that’s Search Engine Optimization, Social Media Marketing, and Viral Marketing.

If anyone has anything in particular they want me to chat about, feel free to drop me a note (or leave a comment here). I plan to post the PowerPoint Deck and a “Related Links and Resources” page afterwards (which I’ll make available here as well).

Hope to see you all there!